A Facility management solution that centralised asset tracking and management for faster resolution and better tracking.
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E-commerce

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TAT 4 months

mobile

Mobile App

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The Impact
80K
Tickets Raised
About Project
The client wanted a robust and highly scalable asset service request & tracking platform across their multiple campuses for better visibility and faster resolutions. They also wanted an approval system inbuilt to carry out their internal triaging
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Strategy
For this project, we took the approach of “Lean Design Thinking” since we had a short period to work on it. We took secondary research and did a competitive analysis to come up with a concept and iterated it according to the results of the user tests.
Lean Design Process
concept

Concept

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validate

Validate
Internally

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iterate

Iterate

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build

Build

Smart trading
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The application was able to provide crystal clear clarity on the service requests and track their lifecycle accordingly.
Central Control System
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Dashboards and analytics to crunch data based on requests types, asset types, departments etc.