SRM
MyCampus Life
A Facility management solution that centralised asset
tracking and management for faster resolution and better
tracking.
Industry : Education
The Impact
A centralised facility management solution
About Project
The client wanted a robust and highly scalable asset
service request & tracking platform across their multiple
campuses for better visibility and faster resolutions.
They also wanted an approval system inbuilt to carry out
their internal triaging
Strategy
For this project, we took the approach of “Lean Design
Thinking” since we had a short period to work on it. We
took secondary research and did a competitive analysis to
come up with a concept and iterated it according to the
results of the user tests.
Lean Design Process
Concept
Validate Internally
Build
Iterate
SRM Mycampus Life
The application made it extremely easy for students and
faculties to raise requests with the management team as
well as track the progress of the raised issues.
Smart trading
The application was able to provide crystal clear clarity
on the service requests and track their lifecycle
accordingly.
Live complaint tracking
The platform provided a detailed and bird's eye summary of
the complaints to facilitate well-documented change
management measures
Central Control System
Dashboards and analytics to crunch data based on requests types, asset types, departments etc.
